Fleet Services and Benefits
There are three front office service people at Tsawwassen and one of these three will become your dedicated account rep who will understand your requirements and preferences.
We have in house capabilities that extend from autobody maintenance through collision repair and autoglass to full mechanical repairs. With these capabilities and a strong sublet network we can offer one call, one stop service with centralized billing, proactive maintenance, full service from autobody maintenance and repair to collision repair, glass replacement suspension, mechanical service and pick-up and drop-off.
We work with and have direct billing relationships with all insurance companies and fleet management organizations.
Fleet Auto Body Repair & Maintenance
Autobody maintenance is very often overlooked; in fact most people do not realize it is needed at all. Hinges, latches and handles do wear and go out of adjustment, trim parts and mirrors can get loose or broken. Particularly with service vehicles, where the driver has a busy schedule worn or out of adjustments parts tend to not be noticed; until they fail completely. It is expected that with every second oil change the basic mechanical components of the vehicle are inspected, but it is equally important for reliable function that the operation and fit of body and trim parts be inspected as well.
A thorough interior and exterior detailing on a regular schedule will keep the vehicle looking professional and will also extend its useful life. Dirt and stains set in over time and become much harder to remove, minor scratches on steel parts will rust and plastic on headlights and taillights can discolour. Often this cleanup is thought of at lease return time, but it makes more sense to do this on a regular basis and gain the benefits of a clean and tidy vehicle.
Repairs are often accident related but in many cases can be thought of as an extension of maintenance. A minor dent, broken mirror lens or misaligned bumper are in some situations the reason for a service stop, but as often these are caught at the maintenance inspection.
Collisions are more obvious and fall into two broad categories. If the vehicle is not safely driveable after the accident the schedule is obvious and urgent. If it is still safe to drive the repairs will still need to be done but the schedule may be less urgent.
Fleet Auto Glass Repair
Windshield and back glass replacement prices vary over a broad range with a few under $500 and some well over $1,000. Owners of most privately insured vehicles will use their comprehensive insurance coverage for windshield replacement. With a fleet policy the affect of claims on the subsequent year’s policy cost is calculated differently and it is sometimes more cost effective to pay directly without making a claim to reduce or avoid cost increases. We can provide the cost information needed to allow you to make the decision. Most car and truck glass parts are available to us on same day delivery and specialty parts for commercial vehicles within two or three days. In some cases if a specific harder to source glass is needed for several of your vehicles we will keep stock to be ready when needed. We do not offer mobile glass service but we do offer pickup and drop off.
Windshield Chip Repair
Small chips in the windshield can often be repaired at a cost of $47.50. The repair can be done in 30 minutes on a drop in basis. Paying a technician to drive out of his way and wait 30 minutes often does not make sense for our fleet clients and we are able to do this repair as a mobile service.
Window Operation Problems
With our in-house auto glass technician and mechanic we are able to offer complete repair services for window operation problems.
As our name suggests the main business of Tsawwassen Collision is autobody repair. There have been many changes in the past 10 years, based equally on customer service and vehicle technology. As part of keeping current with these changes we maintain a fully equipped and staffed in house mechanical repair capability. This allows us to do all aspects of a collision repair with a minimal need for sublet and also allows us to offer standalone mechanical services to our fleet customers.
We do not consider this to be the primary reason for the engagement of our services, but it does provide an alternative in an emergency, or the opportunity of one stop service if the vehicle is here for other work, whether autobody maintenance, autoglass or collision repair.