Frequently Asked Questions

(Click on questions for the answers)

Are you a certified ICBC repair shop?

We are and have been since 1995, see our Certifications page for more details.

Do you work with other insurance companies?

We work well with all insurance companies. Their rate and terms are very similar to ICBC and we work to these with no challenges. We provide the same full warranties on all our work.

Do you provide loaner cars or pickup service?

We do. We have 9 of our own cars and also work with Enterprise rentals when needed. In most cases these cars are provided at no cost but your insurance coverage does play a role. Under current Covid conditions we cannot offer rides home or customer pickup, but we do have protocols that allow us to pick up or deliver your vehicle.

What if you find additional damage during the repair process?

If it is an insurance claim and the damage is consistent with the impact or claim we work with the insurance company under well understood guidelines and the additional damage is covered. If it is a private repair we will make every effort to anticipate ahead of time what is needed, but hidden damage can add to the cost of the claim. We take this seriously and will not write a low estimate to get you in the door.

What are the first steps to providing an accurate and safe repair?

The first step is background research on the specific vehicle we will be repairing. With the complexity of the structure and of the electronics on today’s vehicles we cannot write a repair plan or start a repair without knowing the very specific details of that individual car.

What is meant by Post-Accident Energy Management and why is it so important? What are the safety risks in not performing the correct structural repairs?

These two questions have the same answer. Today’s cars are built with two important, but somewhat opposed objectives, occupant safety and fuel economy. Light weight is needed for fuel economy and ease of handling. Occupant safety is then accomplished very well with the use of strong, lightweight materials and sophisticated engineering. These light materials have to be replaced or repaired carefully and in accordance with manufacturer’s specifications.

As the car comes from the factory accident energy management means that the passenger compartment is protected. If the repairs are done correctly these energy transfer paths are restored and the car is ready for the next accident. If the repair is done incorrectly the car will look and drive as it did before the accident, but in the next accident it will not perform in the same way and the risk if injury is much higher.

How can I know if a collision repair shop is using the right materials and is making the correct structural repairs? How do I know if my vehicle has been safely repaired and is ready for its next accident?

Two questions that again have the same answer; unfortunately there is no easy way for you to know this. An incorrect repair will in many cases look exactly the same on the surface as a proper repair. You have to go with your initial impressions of the repair facility and ask a few questions ahead of time.

How are aluminum repairs different from steel repairs?

Different is the correct word. Aluminum repairs are not more difficult than steel but the techniques used are different. See our Certified Aluminum Repairs page for more details.

Are you certified by Ford Canada in aluminum repairs?

Tsawwassen Collision is one of only 12 collision shops in BC certified by Ford Canada. This certification requires full aluminum repair capability. Ford made a big statement in 2015 with the introduction of the aluminum body F-150 and the correct repair of these trucks as well as their other vehicles was important to Ford. See our Certified Aluminum Repairs page for more details.

Do you only do aluminum repairs on Ford vehicles?

While Ford trucks may be the best known aluminum body vehicle there is aluminum in many other cars from a Honda Fit to a Jaguar XF. At Tsawwassen Collision our training and equipment allows us to perform the correct repairs on all vehicles using aluminum panels.

In Canada are there government standards for collision repair?

It comes as a surprise to most people that there are no standards or licensing enforced at the federal level. There is a limited amount of regulation in some provinces but in BC there is none.

How has the complexity of even the most basic car changed in the past 5 years?

In a word, enormously. What was seen in $100,000 cars five years ago is now common in $25,000 mass market cars. Repair methods from 10 years ago, and many from even 5 years ago are hopelessly outdated now.

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